Shipping Policy

1. General shipping information

Our deliveries are processed from Monday to Friday, between 1pm to 5pm (UTC-05:00). If you are available at the moment of the delivery, a delivery notification note with further details will be issued. Some geographic service restrictions apply. In certain remote locations, delivery will be made to the courier's closest Pick-Up Centre from the shipment destination. Customers will be notified by telephone when shipments are available for pick-up. Multiple items may be shipped separately due to size and may arrive at different times. Packages exceeding 31.8 kg (70 lbs),may require assistance to be unloaded.

2. When will my order ship?

Orders usually ship within 48 - 72 hours (Monday to Friday) if all items in the order are available. If items are backordered, a follow-up email will be sent to you with an estimated time of delivery. Air transportation is only available to the Territories (Yukon, NWT and Nunavut) and remote locations where ground shipping is inaccessible. If you're located in one of the terrotories listed above, please contact us by e-mail in order to confirm your shipping rates prior to order confirmation/completion.

3. What are the shipping rates?

Shipping rates are determined by weight, size and destination. To determine the shipping rate for a specific product, add the item to cart and enter the delivery postal code in the Shipping Estimator widget. If you wish to change the quantity, please click on the Update Cart button prior to using the Shipping Estimator widget. If your shipping destination is within the Territories (Yukon, NWT, and Nunavut) or within the remote locations, please contact Customer Support for updated freight rates.

 4. How do I track my package?

Once your package has been shipped, a tracking number will be provided on your Shipping Confirmation email. Orders shipped by courier can be tracked via the delivery provider's website at https://www.canadapost.ca or in our website. Please note that after your order has been shipped, it may take 24 to 48 hours for the carrier to update its tracking information. *Please note:  All shipping times are estimates.  Orders submitted with incomplete or inaccurate shipping or billing information may be delayed. We don’t deliver to p.o. boxes. Please enter an address other than a p.o. box to have you order processed.

  Return Policy

1. Which products can i return?

You may return any of the following items to poubelleduski.ca®, for any reason, for a full refund (we'll also refund the return shipping cost, if the return is a result of our error) within 30 days of delivery of your shipment (including gifts). If the product is returned for another reason than our error (defective or wrong product), the customer has to pay for the shipping to our warehouse. The item must be new, unused, in original packaging with all associated tags. Mounted skis are non-returnable. You must contact us first in order to receive return instructions. We’ll not receive or refund returned products without previous authorisation. Be sure to insure return shipping, as any damage occurring during return shipping make the ski non - returnable and we will refuse damaged skis. If you use this mailing label and your return is not the result of our error, the shipping cost of that returned item will be deducted from your refund. The amount deducted will be the equivalent to our standard shipping costs for that item.

2. When can I expect a refund?

In 14 days the product is returned and processed in our warehouse.

3. How can I expect my refund?

All refunds will be processed in the same way of the original payment. Payment via credit card will be refunded to your credit card. Payments via PayPal will be refunded to PayPal, and so on. And taxes *We reserve the right to refuse a return if the above conditions are not met. We will ship items back to you if they arrive used or abused.

Exchanges

You can exchange sending us an e-mail to shipping@poubelleduski.ca if your return item wasn't purchased with a promotion, the return item isn't subject to a restocking fee, and the exchange item meets the other eligibility criteria listed below. Please note we can't process exchanges for gift returns and exchange items cannot be sent as gifts.

Exchange criteria:

  • The product must be available in our stock
  • The item must be shipped and sold by poubelleduski.ca®
  • The product cannot contain the “returns not accepted” label

To exchange your new and unused item for something else, simply return it for a refund and place a new order through our website. That way you get your new item quickly and avoid the risk of it selling out. Feel free to send us an e-mail to set up your exchange or answer any questions. Exchanges follow the same rule of returns: the product has to be sent to our warehouse in during the 30 days after the product delivered to your address. *The guides and size charts available in our website are just a reference. Returns or exchanges made solely based in our size charts don’t qualify the return as our error.

Problem with an order

1. Did you receive a damaged or defective item?

Send us an e-mail with your order number and description of your problem. We’ll contact you in 48h.

2. Did you receive the wrong item?

Send us an e-mail with your order number and description of your problem. We’ll contact you in 48h. We'll ask you also whether you'd like a refund or a replacement sent to you.

3. Are you missing an item?

Check the packing slip that was included with your shipment. In order to fill your order quickly and efficiently with items already in stock, we might have split your order into multiple shipments, which we'd indicate on the packing slip. If this is the case, rest assured you won't be charged any additional shipping costs beyond those you'd authorized originally.

4. Wondering where your order is?

If you have not yet received your order at all, and think you should have by now, please go to our Canada Post plugin in order to track where is your package. If you have any trouble with, please send us an e-mail to shipping@poubelleduski.ca.    

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